We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
Kaffenbarger Truck Equipment retains the exclusive and sole right as to whether a purchase may be returned, exchanged or cancelled. Kaffenbarger Truck Equipment thus encourages customers to use caution when placing an order, as once placed the order can not be cancelled, nor the item returned or exchanged unless Kaffenbarger Truck Equipment expressly consents.
In order to obtain a refund or exchange, prior approval must be given by Kaffenbarger Truck Equipment. Please call 1-877-465-5832 (8AM-5PM, EST, Monday through Friday).
Generally, Kaffenbarger Truck Equipment will consider returns within thirty (30) days of purchase. Refunds are for the cost of product only; shipping and handling charges are not refundable.
Kaffenbarger Truck Equipment can not accept returns of gas or diesel-powered items once said items have been oiled and/or gassed. If said items have been gassed or oiled they need to be taken to an authorized service center for repair which may be covered under warranty.
At Kaffenbarger Truck Equipment's sole discretion, Kaffenbarger Truck Equipment may impose a fifteen percent (15%) restocking fee on items returned.